Refunds:
Participants may request a partial refund, minus a $25 administrative fee, for all trainings where the registration fee is $70 or more, regardless of when the request is received. For trainings under $70, a 50% refund of the paid amount will be issued. Additionally, all refunds will incur a 4% credit card processing fee.
Live Webinar Refund Policy:
BTS does not provide refunds for live webinar events due to the following reasons:
- Attendee Technology Issues: It is the participant's responsibility to test their computer setup before the webinar. Refunds will not be granted for technical failures at the attendee’s location. If an issue occurs on our end, we will consider issuing a refund.
- Email Delivery Issues: BTS is not responsible for emails that bounce, are blocked, or are filtered as spam. If you do not receive login details at least 24 hours before the webinar, it is your responsibility to contact us. Refunds will not be issued for missed emails.
- No Shows: Attendees who fail to log in and participate will not receive a refund or credit.
Cancellation Requests:
- All cancellations must be submitted in writing via email to admin@bhamtherapyservices.com.
- No refunds will be issued for cancellations received less than two weeks before the event.
- If a participant fails to notify us and does not attend the training, no refund or credit for a future event will be provided.
Cancellations by BTS:
If BTS cancels a training, a full refund will be issued. BTS reserves the right to cancel events due to low enrollment or unforeseen circumstances.
Postponements:
In cases where postponement is necessary (e.g., presenter illness, emergencies), registered participants will have the option to:
- Attend on the rescheduled date, OR
- Transfer registration to another BTS training within six months.
No refunds will be issued for postponed events. If a training is not attended within six months, the registration is forfeited.
Certificates:
- Certificates for in-person trainings will be provided at the conclusion of the event.
- Webinar certificates will be emailed within 10 business days to the email address used during registration.
- Lost Certificates: If a participant loses or misplaces their certificate, BTS will issue a replacement via email for $30.
- Mailed Certificates: If a participant requests a certificate by mail, there is a $40 administrative fee.
Additional Research Fee:
If a participant requests verification of attendance but does not recall the date or title of the training, BTS staff will conduct a search for an additional $20 fee. This fee must be paid before the search begins.
Refusal of Service:
BTS reserves the right to deny access to any training or service without prior notice if a participant violates our terms, including but not limited to:
- Recording or photographing live trainings/webinars.
- Distributing training materials for commercial use or competing training programs without permission.
By registering for a BTS training, you agree to these policies and the full terms and conditions available at: www.bhamtherapyservices.com/trainings
